Terms and Conditions
Payment | Shipping | Cancellation | Returns
Payment
At
MyAmishFurniture.com
, we are committed to maintaining a secure and user-friendly web site so that
you can shop with ease and peace of mind. Below is information on our payment
options and security standards that make buying from us a satisfying shopping
experience.
Secure Internet Purchasing
You can shop and purchase on our site with confidence, knowing that we've taken
the security measures to keep your information safe. When you make a payment in
our online check out process, you are taken to a secure server at Authorize.Net
where you enter your credit card information. <Back to Top>
When you click to submit the payment, the payment information is encrypted using
128-bit SSL technology and securely sent to an Authorize.Net transaction
server. The server sends the data through the authorization network to the
appropriate card issuer's bank using a secure propriety connection. When the
authorization process is completed - after about five seconds - you'll receive
an approval or decline response, and the Authorize.Net server stores the
transaction. <Back to Top>
As a merchant, we do not store your credit card number when you make a payment
online. In fact, we don't even see it. That information remains protected
private data between you and the secure server. All the credit card numbers
saved on the Authorize.Net server are masked, leaving only the first and last
digits displayed to us.
To learn more about
Authorize.Net, click here.
To
learn more about SSL secure link, click here.
Purchasing by Phone
While we work hard to make Internet purchases safe and secure, we welcome your
orders by phone. If you would like to make your purchase by telephone, for any
reason, please do not hesitate to call us toll free at 866-272-6773. We'll have
someone on the other end of the phone to help you with your questions, take
your shipping information and accept payment. <Back to Top>
Payment Options
You can make online purchases by using one of the following credit
cards: American Express, Discover, Mastercard or VISA. Please note that the
payee that will appear on your credit card statement is JMX International
Corporation.
We also accept virtually any other form of payment in U.S. funds, including
international wire transfers. Please call us toll free at 866-272-6773 to
inquire.
For furniture orders above $1,000, we gladly offer a free payment plan. Pay 50%
down and the other 50% is not due until the furniture is shipped, with no
interest fees or finance charges. Other free payment plans are available for
furniture orders over $4,000. Please call us toll free at 866-272-6773 to find
out more. Account balance must be received in full by time of delivery.
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International Transactions
At
MyAmishFurniture.com
, we welcome our international customers. We do our best to accommodate special
requests and complex shipping instructions. We are able to accommodate email in
English, Spanish, French and Mandarin Chinese. All international transactions
(except for Canada) must be paid via wire transfer or cashier's check in U.S.
funds. <Back to Top>
Shipping
Customers ordering online often wonder about the shipment of their
purchase. Time of delivery and method of shipment depends on the products that
you ordered. Below is some additional information on our shipping practices.
Shipping Time
Most of our smaller products ship within 3 to 5 business days of
order and usually take around the same number of days for shipping in the
continental United States. Please expect your order within 6 to 10 business
days.
Because most of the furniture at
MyAmishFurniture.com
is handcrafted, it is generally not available to ship immediately. Many of
our furniture items take between 8-14 weeks before they are ready to ship. They
can take one to two weeks to be delivered once they are finished. We understand
that you are eager to receive your product. Please exercise patience, and we
will ship as soon as the product is ready!
Furniture Shipping Costs and Options
At
MyAmishFurniture.com
, our first priority is getting the furniture to you in a safe and secure
manner that will prevent damage. Because of the size of the furniture or
distance it needs to be shipped, the cost of shipping can be expensive, but we
also do our best to keep the shipping cost down without compromising safety and
speed. In fact, we sometimes subsidize the cost of shipping梔epending upon the
size of the order. Our other priority is an expedient shipment. We try to
balance these priorities as best we can, realizing that each situation is
slightly unique.
It is important to note that the best shipping method for one piece
of furniture may not be the best method for another piece. While a few of the
furniture items at
MyAmishFurniture.com
can be shipped via UPS, most of the pieces are too large and require other
solutions. Among the other possibilities are a number of options from bulk
freight to highly specialized furniture movers. We try to select the option
that makes the most sense for that product in terms of protection of the
product, cost and expediency.
Delivery of Furniture
We believe that you will be more than satisfied with the quality of our
furniture. We also believe that effective shipping is critical for the
delivery of this furniture. As soon as your furniture is ordered, our
shipping coordinator starts tracking the completion of your purchase and
planning its delivery. For orders that take longer than a month to finish, our
shipping coordinator will contact you close to when it is ready to ship and
keep you up to date on its process as needed.
Most of our furniture is delivered via truck line. If a truck line is delivering
your purchase, the shipper will be in touch with you personally to establish a
time of delivery. Since most deliveries are made by a single driver, y ou
will need to make accommodations to assist the driver with unloading. It is
also important to note that furniture movers are insured to deliver the product
to your home, but not inside your house. It will be your responsibility to move
it from the rear of the truck. Please note that our shippers use large
trucks. On the occasion that the truck is too large to enter your street
or neighborhood, you may need to meet the driver to take possession of your
furniture.
We will do whatever we can to earn your satisfaction when it comes
to shipping and receiving your order. We do ask that you keep in mind the
issues outlined here, and that moving large furniture around the country is not
a simple process. Your satisfaction is our goal. If you have
questions regarding shipping, do not hesitate to contact us at 866-272-6773.
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Cancellations
Non-Furniture Orders
Orders of non-furniture items can be cancelled up until the shipping of the
order. Once the non-furniture order has shipped, the return policy applies.
Decorative wooden and fiberglass lighthouses and mailboxes are excluded from
this policy because they are specialty made items. Cancellation of these orders
must be made within 48 hours or before they ship, whichever comes first.
Furniture Orders
Orders of furniture items can be cancelled within
48 hours of when they are placed. Since all of our furniture is made to order and
our woodworkers sometimes get to work on them right away, we are not able to cancel
the order with them after this time period. Forty-eight hours after an order has been placed, all
furniture sales are considered final, and our furniture return policy for
damaged or defective pieces apply after this time.
Please inform us of any modifications you may want to make to your order as soon
as you are able. These changes may not be possible after 48 hours. Those who
have placed your order but are still deciding on your stain may take longer to make your choice. The woodworker has been informed to wait on
your stain choice to complete the piece. We request that you make your decision
in a timely manner to ensure that your furniture is completed on schedule.
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Returns
Our return policy covers
three categories of returns:
Damaged Products
Please be sure to
thoroughly check your purchase when you receive it. Look for signs of damage to
be sure that it has arrived safely. If you receive a product and see that it
has been damaged during shipping, please refuse the shipment, and tell the
shipper to return it to its sender. If this is the case, notify us immediately
at MyAmishFurniture.com, and we will replace your order at no additional cost to you.
Defective or Wrong Products
If you see that you have
received a product that is different than what you have ordered, we will
replace it at no additional cost to you. If possible, tell the shipper to
simply return it to the sender. If you discover the manufacturer's defect after
the shipper has left, please notify us and we will make arrangements to have
the product picked up and replaced at no additional cost to you. You must
inform us of any defects within five days of receiving your purchase
(Photographs may be required as proof of defect.).
Other Reasons
In all other cases except
for those mentioned above, please contact us at
MyAmishFurniture.com
to obtain an authorization for return. Unless the product is defective, we
charge a 15% restocking fee plus all shipping costs on returns of non-furniture
items. All furniture purchases are final.
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